Unable to record sound with Pinnacle MovieBox 710

[Darth_Z13]

I recently purchased a Pinnacle MovieBox 710 and Pinnacle Studio 11 Plus. Wanting to test the MovieBox out, I hooked up my Nintendo Gamecube and tried recording a clip from a game. The clip was recorded no problem whatsoever, however, no sound was.

I checked my video settings and ensured the video was coming from the 710:



However, the audio drop down menu gave no 710 option.



I've tried both of those inputs, neither records sound from the Gamecube.

Any ideas?

[FragMe!]

Open up the realtek mixer function (if it has one) or if not the windows mixer and make sure the input is turned on and the level is set.

[Darth_Z13]

Is that what you're talking aboot?

[FragMe!]

Yes that would probably do, by the looks of the check mark the mic is selected as the current input device.
Open the line input one and see what things there are to play with, it may also have a display to show that
there is indeed audio coming in.

[Darth_Z13]

I opened the Properties dialog box of the LineIn, that refers to the jack on the front of my laptop for connecting an external microphone...

[FragMe!]

Just had a look at the movie box on the web, cute little thing isn't it.
Did you try connecting the audio to the movie box? What happens if you click the VCR input on the audio selection.
It may also be that the audio capture is automatically done by the movie box and you don't have to select anything.

Oh and there is also this:

Hidden/Spoiler:

IMPORTANT – It is required for the source to be playing and displayed in the preview window PRIOR to pressing the Capture button. This step is important, if the video and audio are not playing from the source prior to pressing capture, audio dropouts or no audio captured at all may result. If this does not solve the problem, proceed with the rest of the instructions.

There are two different types of analog capture hardware:

Case 1 - The capture device includes audio capture capability (Dazzle DVC 80, DVC 90, Moivebox USB, Moviebox DV, Moviebox Deluxe, 500/510 USB, 700/710 USB etc.)

Case 2 - The capture device does not include audio capture capability (DC10 +, AV/DV, some 3rd party devices)

Case 1. THE CAPTURE DEVICE INCLUDES AUDIO CAPABILITY

1. Check to make sure that the correct audio capture device is selected. In Studio go to "Setup -> Capture Source" and make sure that the device selected in the audio capture pull-down matches the device selected in the video capture pull-down. For instance, if a DVC90 is the capture device it should be selected for the Audio and Video capture device. This setting should not be set to the sound card if the capture device being used has audio inputs.

2. If the capture device is not available as a selection in the Audio capture device pull-down, reinstall the capture device. Go to Device Manager and locate the capture device in the Sound, video and game controllers section. Right click on the capture device and choose Uninstall. Next, disconnect the capture device and reinstall the driver for the device. Click here to get the drivers for the various capture devices.

Install the driver and reboot the computer. Reconnect the capture device and see if the problem is resolved.

3. Next Check the Audio Control Panel, which is located on the right hand side of the diskometer in Capture mode. Make sure that "Audio Capture" is set to "On" and make sure that the recording level if available is up.


Case 2. THE CAPTURE DEVICE DOES NOT INCLUDE AUDIO CAPABILITY

A. No sound heard during capture

1. Please check that audio cables are connected to sound card Line In or Microphone. Line In is preferred if available.

2. Make sure that the Line In or Microphone is selected as the audio capture device. To check the capture devices, in Studio go to "Setup -> Capture Source".

3. Make sure that the input being used for audio input is not muted and the volume is turned up. You can check this by double-clicking on the volume control icon in the taskbar. And viewing the audio controls. If this icon is not present, the volume controls can be found by going to Start -> All Programs -> Accessories -> Entertainment -> Volume Control.

4. Check with the sound card manufacturer’s website to see if there are any driver updates available.

B. Audio is heard but not captured

1. Make sure that the recording volume control has the correct input selected. Double click on the volume control in your taskbar. Go to "Options -> Properties", choose "Recording" and click "OK". In the Recording Control place a check in the select box below the slider matching the port your audio is connected to (Line In or Microphone).

2. Check the Audio Control Panel, which is located on the right hand side of the diskometer in capture mode. Make sure that "Audio Capture" is set to "On" and make sure that the recording level if available is up.

3. Check with the sound card manufacturer’s website to see if there are any driver updates available.

[Darth_Z13]

Alright, I'll check that out.

[swbf_lase]

I can't believe I didn't say that on Xfire XD

That should've been one of the first things to check

And to think I'll be taking the A+ Certification sometime this year 0.o

*Studies*

[Darth_Z13]

FragMe, could you possibly give me the link to where you found those instructions?

[FragMe!]

here you go

http://www.pinnaclesys.com/PublicSite/u ... N=rnanswer

type in movie box no audio into the search window to narrow it down it should be answer 19

[Darth_Z13]

I tried that, no such luck, still not giving me an audio option.

[swbf_lase]

If this makes you feel any better Darth, right now I'm reinstalling windows xp because I messed up my partition table trying to install mac os x leopard

Also, did that add on come with any software to actually record the movie from?

[Darth_Z13]

Yes Pinnacle Studio 11. Which is what I'm using.

Anyways, big thanks to FragMe who has (once again ) fixed the problem.

His suggestion was to use an adapter to connect the RCA audio plug into the front mic jack.